The cleaning of my car was not complete!!! even though this was promised from the start. Inside the car was was not hoovered, even though they you had the car for a week i had to wait additional time after i came to pick it up.

They could not really tell me what they did in the context of the MOT. Was oil changed, topped up. Wiper Fluids? ...

The car wasn't washed after I arrived so I had to wait even though the rang me to tell me all was done.

Service was friendly and efficient. I was kept informed of the progress and the car was ready when they it should be.

Work well done, very helpful staff

Everyone is charming and helpful - Mario and gang

My car is never washed when I arrive to pick up the car, and I always have to wait 30mins - 1 hour to pick up the car.

Poor customer service

Easy to park, friendly staff, on time

They tried to charge me to fix my IDrive 195 just to assess it. I understand this Is standard policy but not something I’m happy about.

As above.

Communication was not easy. It was not clear that it would take more than a day and the pick up time was not given to me in advance which made it hard for me to collect it until the next day.

They were very clear and precise in handling the service to my satisfaction

They didn't manage to get the service and MOT done in one day (and the service was just an oil and brake fluid service).

There was a new scrape on one of my wheels after the service but it would be hard to prove as there was some slight rim damage before.

Extremely difficult to make the booking (for a winter tyre swap) in the first place. Then when I arrived Service were not aware I was there for the winter tyre swap but thought it was for 2 recall notices. OK in the end as the tyres were there.

Never called back , no paper work given , no checks carried

Good experience.

Friedly staff. Great welcoming. Easy to find.

Rude staff, awful service. Blamed everyone else apart from themselves

It took almost 3 weeks for Barons to fix my car which initially went in because it would not start. Communications from Barons was poor and the repair took far too long. Also they lied to me about whether they had talked to the Warranty insurers

They did what they said, and, on time.

The greeter, reception, Charmaine and the engineers are all really good at sorting out the car, keeping me up to date and listening to my comments.

It was too expensive.I also asked for windshield price quote and received a full price quote after spending so much on that service.

I was totally assisted by Enam your sales representative who was knowledgeable and very polite and not over pushy

Professional

The staff are polite and they very kindly clean inside and outside of my car.

Incredible service and truly painless experience

very nice personnel, speedy service, good courtesy vehicle

Friendly staff and very helpful and efficient service