Trying to charge for obvious warranty claims. 'Investigation' work not undertaken. Dismissive, rude and the reason I will change brands at the end of this lease. Overall impression of disinterest and no desire to solve issues.

After checking in with receptionist was left waiting for someone to check my car in.

Booked a 90 minute Fast Lane service. On arrival, they said 'give us 2 hours' After 2 hours, the car still wasn't ready, but they asked me to pay £50 more than the online quote. Got the car back after 3 hours (& lots of excuses) Won't be going back

I wish they had given me a courtesy car. Courtesy car can be used as a marketing trick to lure a customer into buying their next car.

All matters relating to my car was explained to me beforehand with no add on.

I was updated right through the time the car was being serviced

Everything was on time

The service I got initially was very poor but later improved

Only went in for an MOT, but it my car was picked up and dropped off, and returned as clean as if it were new.

Chloe is a great agent, communicated in a timely manner and offered sound advice.

salesman was very good. Collin Pritchard

I was impressed with the service they give to me as a customer

4 telephone calls to get a tyre changed - and then the pressure in the tyres differed, despite me asking twice to check.

You always give us 100% service

Efficient customer service