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The service was good and well performed. Staff friendly and professional, good service. Booking the appointment was a disappointments,three weeks to get an appointment, no reply to e-mail request, days of waiting to get called back - poor reception
Great to be able to trust a company to service and MOT your car, and not require work to be done! The video survey is a great way of seeing what is going on with your car.
Difficult to get an appointment
Just as expected
Easy booking, good service
Once in the garage the attention was good. However a follow up call was never received.
The people there were helpful/knowledgeable and did pull out the stops to sort out my need for a new computer at a realistic price, but they did have to keep the car for TWO weeks
Efficient , helpful and courteous staffThe car clean is a thoughtful added treat
Difficulty in communication. Some staff displayed poor service behaviour
Nice team but not very communicative
Physical service excellent . Need to work on customer service, I.e. better way of tracking car status for example is my car ready for pick up tonight? While you are optimising your time, the client need to optimise theirs too!
I found the staff to be helpful and polite. However I did ask for info regarding my key setting. The person that took my keys on delivery made a note, of my enquiry but nothing re the matter was fed back to me. I found this very dissapointing.
Always on time, helpful, clear communication, and car returned valeted, even after just giving it an MOT. They take pride in their work.
As stated above very satisfied with the service.
Excellent and highly professional service
Read the above. Why would I be satisfied by a brand that treats customers like dirt? I can only pray that the mechanics were better than the staff who dealt with customers.
Overall we were happy in general but we still we have a few bits outstanding.
Polite, quick. Service was same day, technician even gave me a lift back to the station.
The service was good. I had a small dent in my car for which I asked for a repair quote. After much chasing, when I got the quote it was ridiculous.