The service was good in general but when I booked my initial Service they mentioned that the car would have recall work done but did not mention that it required 2 days so I had to rebook. If I'd known I would have chosen another date.
Good service; only slight negative point was that the car was not quite ready when I was told it would be and I had to wait around 40 minutes for it.
Getting a booking is not a pleasant experience. However, once checked in, Charmaine looked after me well - nice to be recognised as a regular customer. Although it was only an MOT, it would have been nice to have a clean car returned to me.
They were a total mess - please see above.
all mechanical issues dealt with. service on collection excellent. one star deducted as service on delivery to your workshop fell short of expectations.
Fault leading to service well corrected. Additional oil service which I had not noted on dash spotted and performed.
I feel conned - fobbed off and lied to. Passed from pillar to post by Ardens. But Chloe at Barrons was good.
The service was fine but the car was collected late and delivered back the next day instead of the same day. It upset all my previous arrangements.
I will never buy a BMW car again, purely and exclusively on reflection of the consistently terrible service I have received from Barons.
The garage informed me that the car was ready at 11am, I agreed to collect it at 4 pm . When I came to collect it at 4pm , the car wasn't cleaned yet . So I had to wait another half an hour .
Reception staff are delightful and kept me informed about cost and schedule. Also, unlike the last three services (for this & another BMW) , I did not have to return to the garage to have a new problem fixed that was not evident when I took it in.
Good service over the course of the day.
Lock fault could not be explained. Was asked to come back again when I did Technician was not available so follow up appointment had to be rearranged. Am still awaiting a call to agree appointment. Other fault: occasional noise occurring from brake
My car was finished at 12.30pm and came to pick it up at 6pm, but somehow there wasn't time to have it washed even though I was told on the phone that it would be washed. I did not expect this given the premium I pay to service my car at BMW.
Poor customer feedback. Failure to keep informed of progress/status of vehicle service. Constant phoning, messages, no response. Understaffed, badly managed. Charmaine tried hard redeem situation and was charming as were service once i spoke to them
In the process of carrying out the service they put a dent in my door.
The work was not completed
All work required was done efficiently - including the loan of a car
staff are great, just difficult to get hold ot them!
2 small things. I asked to have my satnav fired up and forgot it when I collected the car, so did BMW. The NSF door was replaced. I now find that on engaging "R" the NSF mirror does not automatically tip down so you can see the kerb.
Given the cost of the work it would have been appreciated if the car had been cleaned before collection, rather than less clean then when delivered.
After its first service, Apple Car Play wasn't working and all personal settings had been removed because of software upgrade. I wasn't warned about this. They couldn't fix it that day but were very helpful in sorting it out hence 1 star deduction.
Didn't call to say car was ready
On booking my service I was told I could wait and it would take approx 90 minutes. It actually took just over 2.5 hours. They charged a bit less than the total quoted as one of the filters did not need replacing and washed and cleaned the car.
I had no updates until I called. I called 4 times before someone picked up. It took 4 days to get our car back
As I replied to question 1 a polite and professional service.Which I may add is what I expect from a company like BMW.
Unprofessional service from reception
They kept my car for 10 days wirh very poor communications
Rajeev was great, he helped me every step of the way and made sure my repairs were carried out at the earliest possible opportunity. Meraz was also very helpful when I collected my car. Great service all round!
Read what have put in space above
I explained the above to them and the Assistant Manager's response was "that's life." No wonder they have a 3.0 out of 5 rating.
Barons Kentish Town
London
