They were very clear and precise in handling the service to my satisfaction
Communication was not easy. It was not clear that it would take more than a day and the pick up time was not given to me in advance which made it hard for me to collect it until the next day.
They didn't manage to get the service and MOT done in one day (and the service was just an oil and brake fluid service).
There was a new scrape on one of my wheels after the service but it would be hard to prove as there was some slight rim damage before.
Extremely difficult to make the booking (for a winter tyre swap) in the first place. Then when I arrived Service were not aware I was there for the winter tyre swap but thought it was for 2 recall notices. OK in the end as the tyres were there.
Never called back , no paper work given , no checks carried
Rude staff, awful service. Blamed everyone else apart from themselves
Friedly staff. Great welcoming. Easy to find.
They did what they said, and, on time.
It took almost 3 weeks for Barons to fix my car which initially went in because it would not start. Communications from Barons was poor and the repair took far too long. Also they lied to me about whether they had talked to the Warranty insurers
The greeter, reception, Charmaine and the engineers are all really good at sorting out the car, keeping me up to date and listening to my comments.
It was too expensive.I also asked for windshield price quote and received a full price quote after spending so much on that service.
I was totally assisted by Enam your sales representative who was knowledgeable and very polite and not over pushy
The staff are polite and they very kindly clean inside and outside of my car.
Incredible service and truly painless experience
very nice personnel, speedy service, good courtesy vehicle
Friendly staff and very helpful and efficient service
The service department here did a great job, it is BMW overall service or lack there of!
Everything was attended to with the minimum of fuss
Efficient booking. Pleasant surroundings to wait in, with WiFi. Work done on time and to the estimated cost.
Staff from all level were very professional.
I have a service agreement which made things very simple and haste free when it came to servicing my vehicle and the curtesy car was an added benefit allowing me to get to and from work.
An expeditious visit. The time suggested for the task was met.
had to wait a long time for MOT but came to collect my car from home for further repair.
Very easy to sort out and completed early.
No problems, all done efficiently
Barons Kentish Town
London
