I have to take it back as the engine is still not working properly.

The only negative is that my car was not cleaned and was returned dirty.

All made easy from arrival to departure.

I got my mppsk exhaust fitted and they knew exactly what they were doing.

Mistakes we're made collecting and returning the car.

They damaged the grill on my car when it was in their possession they have offered to repair but again no appropriate gesture made there

Sophie and Cloe were BRILLIANT handled the case very well, the repair was done I collected the car three miles from your premises the EXACT same problem reoccured I had to return to your garage I WAS NOT HAPPY to begin with cant give a star rateing

The technical team are good at what they do but the staff in the centre who actually greet the customers are so poor it's ridiculous. Complete lack of interest from management and training is poor

See above

All good

1st visit. Heavy fuel consumption problem. No one answering phone. Went personally to book. Booked date. Arrived but no record of booking, saying I had booked the next day. After much deliberation car was accepted.

I had a warning notification which required a visit to the dealer for investigation/repair. On completion of the "repair" I collected the vehicle. On my way home the same warning reappeared. The vehicle is now back at Barons for 2 days to repair.

I have answered.

Would have been a five but now charging for pick-up and delivery.

Very helpful service. Car was ready on time

This is now a very organised and efficient service centre. They called several times to inform and check on next steps, had the car ready exactly as promised and were open about pricing. Really like th electronic communications, too.

My car was not cleaned properly last service, otherwise i would have given 5stars.....

Car bodywork was damaged during the time it was at the garage

Good service technicians but I felt utterly uncared for by admin staff.

Agreed work not completed

Matthew intially and then Mario was helpful as my customer service agent

the person who dealt with me that Sat was very helpful ,polite and professional

Because everyone at BMW we're very helpfull

Self explanatory

I believe the issues I flagged up that I had with my car and how it driving were taken seriously and addressed and fixed. It now feels and sounds a lot better, like brand new. I'm very happy with the service at this branch.

Your staff were extremely helpful and even went out of their way to assist when I wanted to purchase touch up pen. I can not thank say how grateful I was with the gentleman in your parts section who kindly offered to post the pen

An efficient service marred by poor administration

I have asked additional instruction when i checked in. But staff didnt take any note on it. And it came out without fixing them, which I asked last year as well. I am so frustrated on it.

Been coming to BMW Kentish town branch for years now and I always have my car's serviced to high standards.

M4 serviced worth £895 luckily through my service pack. Yet when I collected the car I was told to pay £7 for a battery that was changed on the key fob. I was not asked in advance if I wanted it changed. Battery only costs £2. Least BMW could do.