Efficient booking. Pleasant surroundings to wait in, with WiFi. Work done on time and to the estimated cost.
Staff from all level were very professional.
I have a service agreement which made things very simple and haste free when it came to servicing my vehicle and the curtesy car was an added benefit allowing me to get to and from work.
Did not get ask about if. I had problems with the car
An expeditious visit. The time suggested for the task was met.
Poor communication over costs and on work to be carried out. I felt very poorly treated by both the woman who was looking after me and her manager, who implied that I was either lying or had forgotten about conversations that never took place.
had to wait a long time for MOT but came to collect my car from home for further repair.
No problems, all done efficiently
Very easy to sort out and completed early.
Exactly what I would hope for from a top quality shop.
As above, dealer had to work in an unclear environment with insufficient support from BMW with regard to recall that came at all of us suddenly.
They sorted out the issue but I did have to call them to find out about timing. I also had to phone be to find out which garage they had taken my car to
Every time the costs spiral.Every time I have to chase the manager for updatesEach time there have been subsequent errors (eg additional warning lights/errors on the console following the work)It seems sloppy & poorly managed: just after the cash!
they took my problem seriously, and spent a lot of time listening.. throughout the process they were always very curteous and polite.
Done on time. Only problem was that I asked if small part of window trim could be replaced or ordered but nothing happened.
The service advisor is not fully competent in describing problems and/or repairs. Most of the time, the service advisors are not reachable and they give all sorts of wrong and misleading information. The time taken for diagnostics is always too long
EXTREMELY POOR CUSTOMER CARE. CANNOT EVER GET TO SPEAK TO ANYONE.PHONE SYSTEM TERRIBLE . STAFF GENERALLY THINK THEY ARE DOING CUSTOMERS A FAVOUR BY BEING THERE 7 HAVE A RUDE ATTITUDE. WORST DEALER I HAVE DEALT WITH.
Missed 5 star rating because tyre pressure monitoring query not well answered. There is discrepancy of about 0.2 bar between actual measured tyre pressure and car's monitoring system reading: I asked if pressure monitoring system can be recalibrated.
Cannot fault the service, very quick turn around ( maybe too quick as i was enjoying having the cooper s temp car)
as above in my first answer
The service from BMW is very poor, staff are not very helpful at all. They pass the customer around and waste our time
I was very impressed by the Highly professional service and excellent communication. Much better than my local BMW dealer in London.I would reccommend Cooper BMW Reading highly
I booked the car in for its first service and two safety recalls. At the time of booking I was not advised that I needed the car to have a half tank of fuel. The second recall wasn't done and is happening at a later date.
Work carried out as stated
New front tyres - all fitted without a problem
i been told my car will by done in 1 to 2 days it was there for 4 just to change rubber at tailgate.
Just excellent and efficient service all round.
The service was good and well performed. Staff friendly and professional, good service. Booking the appointment was a disappointments,three weeks to get an appointment, no reply to e-mail request, days of waiting to get called back - poor reception
Great to be able to trust a company to service and MOT your car, and not require work to be done! The video survey is a great way of seeing what is going on with your car.
Difficult to get an appointment
Easy booking, good service
Once in the garage the attention was good. However a follow up call was never received.
The people there were helpful/knowledgeable and did pull out the stops to sort out my need for a new computer at a realistic price, but they did have to keep the car for TWO weeks
Barons Kentish Town
London
