On booking my service I was told I could wait and it would take approx 90 minutes. It actually took just over 2.5 hours. They charged a bit less than the total quoted as one of the filters did not need replacing and washed and cleaned the car.
I had no updates until I called. I called 4 times before someone picked up. It took 4 days to get our car back
As I replied to question 1 a polite and professional service.Which I may add is what I expect from a company like BMW.
Unprofessional service from reception
Rajeev was great, he helped me every step of the way and made sure my repairs were carried out at the earliest possible opportunity. Meraz was also very helpful when I collected my car. Great service all round!
They kept my car for 10 days wirh very poor communications
Read what have put in space above
I explained the above to them and the Assistant Manager's response was "that's life." No wonder they have a 3.0 out of 5 rating.
Very unhappy!!! There should be some allocated time within booking an MOT to fix items on a well maintained BMW serviced car. I should not be "surprised" that my car fails an MOT and then be expected to just leave it there for days! Poor service!
All the work was done quickly and without problems.
Delivered what was stated
I would have liked the maps updated at the same time.
they kept my car for a week and didn't fix it
As far as I can tell the service was very good but the car came back with new damage to the paintwork. Luckily, this polished out but not asking me to sign or even see the damage diagram which was then produced on delivery left a bad impression.
Everything explained in first answer.
When booking car in asked for BMW dashcam (Advanced Car Eye 2.0) to be installed. Was told this could be done but would take extra day, in event would have taken four days to get and install.
Very high quality, reliable, knowledgeable service.
I dropped the car in the morning They only looked at the car at the end of the day. They notified me I have to come back on a separate visit to get my oil change. This is not the first time this happened. Also they could not sync Servixe history
Completely satisfied other than booking over the internet is unresponsive.
Very good service and excellent staff
didn't even put any screen wash in for a service.... very poor.
Engine oil and microfilter replaced. After leaving garage, on-board info system confirmed that engine oil good for another 16000 miles but microfilter only 800. That cannot be right. Emailed Barons Kentish Town but no response received.
They found the issue that's been plaguing the car since I bought it and have resolved it for me. They contacted the garage I bought the car from to investigate and gave me as much information as they could to help me understand the issue.
Excellent - more smiles from receptionist would have given this a 5 star. The cold water for customers tastes odd.
Great service from the customer service assistant. Went above and beyond to help me
I was initially informed that I would be collecting my car at the end of the day. No one from BMW had the common curtesy to inform me otherwise. Therefore, I had to call the following day only to be told that work wasn't carried out on my car as yet
MOT was not performed as booked due to technical issue. Basic service has been done, but my car was not even cleaned.
As above. Mario was helpful but I suspect he was inundated with work and short staffed because I got the impression he was trying to do his best.
You're coffee fertility was poor especially when your waiting for your car
Service desk for BMW not signposted. Still shows Mini.
The cleaning of my car was not complete!!! even though this was promised from the start. Inside the car was was not hoovered, even though they you had the car for a week i had to wait additional time after i came to pick it up.
They could not really tell me what they did in the context of the MOT. Was oil changed, topped up. Wiper Fluids? ...
The car wasn't washed after I arrived so I had to wait even though the rang me to tell me all was done.
Service was friendly and efficient. I was kept informed of the progress and the car was ready when they it should be.
Work well done, very helpful staff
Everyone is charming and helpful - Mario and gang
My car is never washed when I arrive to pick up the car, and I always have to wait 30mins - 1 hour to pick up the car.
Barons Kentish Town
London
