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ABOUT BARONS KENTISH TOWN BMW.

Find out more about what we do and our team.

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Meet the team

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Rob Graham

Head of Business

Peter Watts

General Manager
  • Department Sales

Simon Pratley

Aftersales Manager
  • Department Aftersales

Franco Curto

Parts Manager
  • Department Parts

Robert Paterson

Bodyshop Manager
  • Department Bodyshop

Ryan Girard-Hopwood

Service Reception Manager
  • Department Service

Christopher Lee

Business Manager
  • Department Sales

Chris Elderfield

Used Car Controller
  • Department Sales

Navin Persuad

Sales Executive / Motability Specialist
  • Department Sales

Mitchell Davies

Sales Executive
  • Department Sales

Scott Smith

Sales Executive
  • Department Sales

William Carr

Sales Executive
  • Department Sales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I have to take it back as the engine is still not working properly.

Service

The only negative is that my car was not cleaned and was returned dirty.

Service

All made easy from arrival to departure.

Service

I got my mppsk exhaust fitted and they knew exactly what they were doing.

Service

Mistakes we're made collecting and returning the car.

Service

They damaged the grill on my car when it was in their possession they have offered to repair but again no appropriate gesture made there

Service

Sophie and Cloe were BRILLIANT handled the case very well, the repair was done I collected the car three miles from your premises the EXACT same problem reoccured I had to return to your garage I WAS NOT HAPPY to begin with cant give a star rateing

Service

The technical team are good at what they do but the staff in the centre who actually greet the customers are so poor it's ridiculous. Complete lack of interest from management and training is poor

Service

See above

Service

All good

Service

1st visit. Heavy fuel consumption problem. No one answering phone. Went personally to book. Booked date. Arrived but no record of booking, saying I had booked the next day. After much deliberation car was accepted.

Service

I had a warning notification which required a visit to the dealer for investigation/repair. On completion of the "repair" I collected the vehicle. On my way home the same warning reappeared. The vehicle is now back at Barons for 2 days to repair.

Service

I have answered.

Service

Would have been a five but now charging for pick-up and delivery.

Service

Very helpful service. Car was ready on time

Service

This is now a very organised and efficient service centre. They called several times to inform and check on next steps, had the car ready exactly as promised and were open about pricing. Really like th electronic communications, too.

Service

My car was not cleaned properly last service, otherwise i would have given 5stars.....

Service

Car bodywork was damaged during the time it was at the garage

Service

Good service technicians but I felt utterly uncared for by admin staff.

Service

Agreed work not completed

Service

Matthew intially and then Mario was helpful as my customer service agent

Service

the person who dealt with me that Sat was very helpful ,polite and professional

Service

Because everyone at BMW we're very helpfull

Service

Self explanatory

Service

I believe the issues I flagged up that I had with my car and how it driving were taken seriously and addressed and fixed. It now feels and sounds a lot better, like brand new. I'm very happy with the service at this branch.

Service

Your staff were extremely helpful and even went out of their way to assist when I wanted to purchase touch up pen. I can not thank say how grateful I was with the gentleman in your parts section who kindly offered to post the pen

Service

An efficient service marred by poor administration

Service

I have asked additional instruction when i checked in. But staff didnt take any note on it. And it came out without fixing them, which I asked last year as well. I am so frustrated on it.

Service

Been coming to BMW Kentish town branch for years now and I always have my car's serviced to high standards.

Service

M4 serviced worth £895 luckily through my service pack. Yet when I collected the car I was told to pay £7 for a battery that was changed on the key fob. I was not asked in advance if I wanted it changed. Battery only costs £2. Least BMW could do.