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ABOUT BARONS KENTISH TOWN BMW.

Find out more about what we do and our team.

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Meet the team

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Rob Graham

Head of Business

Peter Watts

General Manager
  • Department Sales

Simon Pratley

Aftersales Manager
  • Department Aftersales

Franco Curto

Parts Manager
  • Department Parts

Robert Paterson

Bodyshop Manager
  • Department Bodyshop

Ryan Girard-Hopwood

Service Reception Manager
  • Department Service

Christopher Lee

Business Manager
  • Department Sales

Chris Elderfield

Used Car Controller
  • Department Sales

Navin Persuad

Sales Executive / Motability Specialist
  • Department Sales

Mitchell Davies

Sales Executive
  • Department Sales

Scott Smith

Sales Executive
  • Department Sales

William Carr

Sales Executive
  • Department Sales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Whilst the service was, presumably, carried out satisfactorily, I was disappointed that despite making a lot of fuss about washing the car before returning it to me, this was not done which I only noticed on the way home.

Service

2 hour appointment service took 1.5 days service was included in car purchase but there was an inconvenient 3.15£ extra charge for a key battery requiring a credit card sale, I think that it should have been thrown in, with a comment about goodwil

Service

NOT HAPPY, NO REAR BRAKE PADS IN STOCK, TOO LONG TO GET A BOOKING

Service

1. Service/end of warranty check took to long time - 5 days for 3 year old car 2. Answer/explanation for warranty issues was in adequate. 3. I'm using this service station since 1996 and can see how level has declined since Hexagon time.

Service

Dissatisfied because I felt that the charge - some £400 for a service which took very little time - was certainly excessive. Balanced by the good attitude of the staff member I dealt with

Service

I was extremely satisfied with Barons BMW and because of my experience there would not hesitate to recommend them.

Service

Car went to Barons to replace a broken window, oil/fluid service and SOS system and recall work. The bodyshop (Jose in particular) were excellent. Window fixed in 3 days. Service dep. had the car 5 weeks and did not even call me to give an update.

Service

On dropping off my car the service consultant didn't introduce herself. Nobody phoned me near the end of day to let me know if or when the car would be ready. I had to phone at 5:40pm to find this out. The car wasn't washed.

Service

Very disappointed

Service

The team did my brake pads and service and called me to confirm.

Service

Work carried out within the advertised time frame

Service

my booking was cancelled the day before it was due - when i rescheduled i was then told they would need the car for 2 days (they didnt tell me this before), it then took 3 days to hear anything from them - very poor service!

Service

The work carried out was connected with a BMW recall.

Service

ANSWERED ABOVE

Service

as above

Service

Receptionist was not helpful nor nice. I had to wait 30 minutes to get my car

Service

Good, reliable, supportive. Communication also generally good.

Service

Rubbish Complaint made o CEO

Service

Very expensive & had to wait ages - even just to pick-up the keys. Positively: the car had been cleaned and as far as I could tell the work done on the vehicle was done to a high standard.

Service

They booked me in quickly, no waitlist for weeks like some garages and were expecting me as I drove into the forecourt.

Service

As far as the work on the car goes I am completely satisfied. But it still takes too long to get in and out. Especially getting out. It took 20 minutes between walking in and driving away. It should not take more than 10

Service

Staff were immensely helpful in assisting me to understand the nature of the service requirement

Service

Would have liked better communication that my car wouldn't be ready for the time that was quoted when I left. I would have returned the next day to collect the car in this case.

Service

They were efficient and clear with their services

Service

Very efficient and friendly staff, good workmanship.

Service

Happy with the service aspect and communication. Would prefer that when my car goes in for any level of service that the tyre pressure is checked and topped up as well as water levels. Oiling of opening parts would be a nice touch.

Service

The process was very thorough and efficient with good service and good communication throughout.

Service

The date for service was long after the request but otherwise there was nothing that it would be fair to give any mark below very good. No further comment.

Service

Very impressed that you now have a pick up and return service. Makes things so much easier than courtesy cars

Service

Poor communication

Service

The service was good in general but when I booked my initial Service they mentioned that the car would have recall work done but did not mention that it required 2 days so I had to rebook. If I'd known I would have chosen another date.

Service

Good service; only slight negative point was that the car was not quite ready when I was told it would be and I had to wait around 40 minutes for it.

Service

Getting a booking is not a pleasant experience. However, once checked in, Charmaine looked after me well - nice to be recognised as a regular customer. Although it was only an MOT, it would have been nice to have a clean car returned to me.

Service

all mechanical issues dealt with. service on collection excellent. one star deducted as service on delivery to your workshop fell short of expectations.

Service

They were a total mess - please see above.