Whilst the service was, presumably, carried out satisfactorily, I was disappointed that despite making a lot of fuss about washing the car before returning it to me, this was not done which I only noticed on the way home.

2 hour appointment service took 1.5 days service was included in car purchase but there was an inconvenient 3.15£ extra charge for a key battery requiring a credit card sale, I think that it should have been thrown in, with a comment about goodwil

NOT HAPPY, NO REAR BRAKE PADS IN STOCK, TOO LONG TO GET A BOOKING

1. Service/end of warranty check took to long time - 5 days for 3 year old car 2. Answer/explanation for warranty issues was in adequate. 3. I'm using this service station since 1996 and can see how level has declined since Hexagon time.

Dissatisfied because I felt that the charge - some £400 for a service which took very little time - was certainly excessive. Balanced by the good attitude of the staff member I dealt with

I was extremely satisfied with Barons BMW and because of my experience there would not hesitate to recommend them.

Car went to Barons to replace a broken window, oil/fluid service and SOS system and recall work. The bodyshop (Jose in particular) were excellent. Window fixed in 3 days. Service dep. had the car 5 weeks and did not even call me to give an update.

On dropping off my car the service consultant didn't introduce herself. Nobody phoned me near the end of day to let me know if or when the car would be ready. I had to phone at 5:40pm to find this out. The car wasn't washed.

Very disappointed

The team did my brake pads and service and called me to confirm.

Work carried out within the advertised time frame

my booking was cancelled the day before it was due - when i rescheduled i was then told they would need the car for 2 days (they didnt tell me this before), it then took 3 days to hear anything from them - very poor service!

The work carried out was connected with a BMW recall.

ANSWERED ABOVE

as above

Receptionist was not helpful nor nice. I had to wait 30 minutes to get my car

Good, reliable, supportive. Communication also generally good.

Rubbish Complaint made o CEO

Very expensive & had to wait ages - even just to pick-up the keys. Positively: the car had been cleaned and as far as I could tell the work done on the vehicle was done to a high standard.

They booked me in quickly, no waitlist for weeks like some garages and were expecting me as I drove into the forecourt.

As far as the work on the car goes I am completely satisfied. But it still takes too long to get in and out. Especially getting out. It took 20 minutes between walking in and driving away. It should not take more than 10

Staff were immensely helpful in assisting me to understand the nature of the service requirement

Would have liked better communication that my car wouldn't be ready for the time that was quoted when I left. I would have returned the next day to collect the car in this case.

They were efficient and clear with their services

Very efficient and friendly staff, good workmanship.

Happy with the service aspect and communication. Would prefer that when my car goes in for any level of service that the tyre pressure is checked and topped up as well as water levels. Oiling of opening parts would be a nice touch.

The process was very thorough and efficient with good service and good communication throughout.

The date for service was long after the request but otherwise there was nothing that it would be fair to give any mark below very good. No further comment.

Very impressed that you now have a pick up and return service. Makes things so much easier than courtesy cars

Poor communication

The service was good in general but when I booked my initial Service they mentioned that the car would have recall work done but did not mention that it required 2 days so I had to rebook. If I'd known I would have chosen another date.

Good service; only slight negative point was that the car was not quite ready when I was told it would be and I had to wait around 40 minutes for it.

Getting a booking is not a pleasant experience. However, once checked in, Charmaine looked after me well - nice to be recognised as a regular customer. Although it was only an MOT, it would have been nice to have a clean car returned to me.

all mechanical issues dealt with. service on collection excellent. one star deducted as service on delivery to your workshop fell short of expectations.

They were a total mess - please see above.