Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
Everything sorted really efficiently (especially under the COVID circumstances. I usually see Charmaine, who is wonderful, but she was on leave. Chris helped me instead and he was excellent too - regular helpful updates on progress.
Good help and communication from start to finish.
Very pleased with the service
Everything I was told would be done, was done. The professional way everything was delivered was exactly what you'd expect from BMW.
I was extremely satisfied with the service and the way I was handled on the day.
Everything achieved as requested. Disappointed not to have the car cleaned but completely understand why this was not possible.
They even wait for me after the closing hour to come and pick up my car
Good customer service, staff courteous and explained what needed to be serviced and explained the cost making everything clear and transparent. Was kept up to date throughout vehicle servicing. Good implementation of covid rules.
From delivering the car to collection, very professional and considerate service
Timely, informative, did what they said they would.
Very good covid secure protocols introduced at the service centre, car returned same day, questions answered quickly and clearly. Customer service agent was proactively in touch.